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Portability |
Take your telephone number wherever you go |
Could lose your number if you move outside your current area |
Equipment |
No equipment is needed, our system works hand-in-hand with your current setup |
Expensive capital outlay for equipment |
Turnaround Times |
Activation, changes& call reports can be supplied on a real-time basis |
Approximately 10-15 working days |
Transfer to multiple destinations |
Up to 180 destinations throughout the country |
Our closest competitor can only route call made from cell phones to maximum of 5 predetermined destinations, for example the entire 02 area code can only have one destination |
Call Routing |
Yes, with customised menu |
Limited Features - no menu |
Caller Recognition |
Our technology is able to identify whether your client has called your number before and short cut the entire menu if desired |
None |
Caller can Select from a menu, e.g. Press 1 for Western Cape, Press 2 for Eastern Cape, etc. |
Yes |
No Menu offered |
Selection Menu levels |
1 to 4 different levels |
No Menu offered |
Customer can select which region they would like to be transferred to |
Yes, it also demonstrates all available options |
No, system picks up on which area you are in and transfers you to closest region - problematic for customers who are traveling i another region e.g. 011 vs 021 |
Customized selection menus, e.g. Please select 1 for 24 hour assistance, Select 2 for roadside assistance, etc. |
Yes |
No Menu |
Free Management Call Reports |
Yes - on real-time basis |
No, reports are charged for and could only be available weeks after your campaign has ended |
Personalised Service |
Yes |
No |
Routing cell phone calls |
Yes |
Cell phone calls can only be routed to one allocated region, so if you have more branches in 011 region it can only route to one of them |
Call Routing Cost |
Cost remains with the caller |
Cost of call once the call is switched is for the company |
